Founding Agent Manager - AI Support Platform

Our staffing agency represents an innovative AI company that provides AI support agents for software companies. Their solution functions like a teammate, resolving support tickets end-to-end using existing knowledge bases, SOPs, and tools (Slack, Stripe, Retool, and Linear).

This 5-employee company, founded in 2024 and backed by $4M in funding, serves top software companies like Perplexity, Framer, Replit, and HeyGen. They're seeking a Founding Agent Manager to onboard and ensure the success of their AI agents. This in-office role is based in San Francisco.

Solution

Our client has built an AI support platform that:

• Resolves customer support tickets end-to-end without human intervention
• Integrates with existing knowledge bases and standard operating procedures
• Works with popular tools like Slack, Stripe, Retool, and Linear
• Functions as a virtual team member for software companies
• Improves efficiency and response times for customer support teams

Role

• In-office position working 100% in-person in San Francisco
• $110K to $150K base salary plus commission and 0.3-0.7% equity
• 3+ years of product and customer-facing experience
• Experience automating work with AI required
• Background in product or customer-facing roles at high-growth startups
• Reporting to co-founding team

Culture

• Fast-growth environment with a small, highly motivated team
• High-ownership role with significant customer interaction
• Innovation-focused company at the cutting edge of AI applications
• Collaborative atmosphere working directly with engineering
• Opportunity to shape product development in a nascent industry

Official Job Description

As a Founding Agent Manager, you'll be responsible for onboarding and ensuring the ongoing success of AI agents for top software companies. This is a critical role that combines customer success, product management, and AI expertise.

You will...

• Understand support teams' processes thoroughly to customize AI agent implementations
• Collaborate with engineers to build, test, and optimize AI agents for specific customer needs
• Shape the engineering roadmap based on customer requests and feedback
• Perform quality assurance on AI agent interactions to ensure high performance
• Manage the complete lifecycle of AI agent deployments from onboarding to optimization
• Work directly with customers to ensure their success with the platform
• Identify opportunities to improve product functionality based on real-world usage

You...

• Have 3+ years of experience in product and customer-facing roles
• Have experience automating work with AI and understand LLM capabilities
• Possess experience at high-growth startups, ideally in an AI-centered SaaS environment
• Get energy from talking with customers and building relationships
• Can explain complex technical topics in clear, simple terms
• Are a strong communicator who can work with sophisticated software companies
• Have built AI workflows on your own or in previous work experiences
• Are hungry for high ownership in an early-stage environment
• Approach challenges with persistence and creativity
• Ideally have founder or founding team experience