Founding AI Deployment Lead - Healthcare AI Platform

Our staffing agency represents a rapidly growing healthcare AI platform that helps healthcare providers serve 5x more patients through intelligent automation. Since launching in January 2024, they've scaled from less than 10 beta customers to more than 300 healthcare organizations nationwide, with exclusive partnerships with some of the largest Healthcare Data Platforms.

This 9-employee company, founded in 2023 by an early engineer at Ramp and a second-time founder who previously scaled a 9-figure marketplace, is backed by $4M in seed funding and experiencing double-digit month-over-month growth. They're seeking a Founding AI Deployment Lead to help scale their customer operations. This in-office role is based in New York City.

Solution

Our client has built an AI platform that:

• Automates critical healthcare operations to eliminate bottlenecks
• Helps agencies efficiently manage their operations and waitlists
• Enables healthcare providers to serve significantly more patients
• Streamlines scheduling, recruitment, and compliance processes
• Fundamentally reshapes healthcare delivery through technology

Role

• In-office position working in New York City
• $90K to $140K base salary plus 0.25-0.35% equity
• 1-4 years of experience in high-intensity operational roles (banking, consulting, founder)
• 1+ years startup/high-growth experience or background in consulting or banking
• Experience with no-code automation tools (Retool, Zapier, Pylon)
• Basic technical knowledge for SQL queries, dashboards, and data analysis
• Education from top schools for business and entrepreneurship preferred

Culture

• Fast-paced, high-growth environment with double-digit monthly growth
• Mission-driven team focused on solving critical healthcare bottlenecks
• Collaborative atmosphere with daily stand-ups and rapid prototyping
• High expectations requiring ambition and hard work
• Opportunity to impact thousands of patients through technology

Official Job Description

As our Founding AI Deployment Lead, you'll create the systems and processes that enable our customers — healthcare providers — to serve 5x more patients through intelligent automation. This isn't a standard customer role—you'll directly influence our product roadmap, design scalable implementation frameworks, and develop adoption/cross-sell strategies for our most advanced AI capabilities.

You will...

1. Scale Our Customer Operations

• Build repeatable processes with no-code tools (e.g., Retool, Zapier, MailChimp) that enable our small team to onboard multiple healthcare sites simultaneously
• Lead implementation calls with new customers, understand their specific needs, and configure their initial setup
• Configure CX platforms to handle routine communications, track implementation progress, and provide consistent post-launch support

2. Shape the Customer Experience

• Partner with product and engineering to map and optimize customer journeys from first login through adoption of advanced AI scheduling features
• Collect and analyze feedback from healthcare sites to identify patterns and prioritize impactful product improvements

3. Lead Strategic Programs

• Coordinate cross-functional efforts to test and refine advanced AI modules for scheduling, recruitment, and compliance
• Develop clear strategies to guide customers from basic to sophisticated AI workflows that deliver measurable ROI

4. Leverage Data for Insights

• Write SQL queries to create dashboards that identify at-risk accounts, growth opportunities, and engagement patterns
• Translate usage data into actionable recommendations for product, sales, and customer success teams

You...

• Have 1-4 years of experience in high-intensity operational roles
• Possess experience at startups or in rigorous fields like consulting or banking
• Have worked with customers to build systems for AI automation or solving difficult problems
• Show interest or experience in healthcare
• Are extroverted and an excellent communicator (70-80% of time spent talking with customers or team)
• Can explain complicated tech products to non-technical users
• Have experience with no-code automation tools to streamline business processes
• Possess basic technical knowledge for data analysis and queries
• Are especially ambitious and can work hard in a fast-paced environment
• Want to fundamentally reshape how healthcare is delivered in America