Customer Success Manager - Tech Company Shutdown Services

Our staffing agency represents a specialized financial services company that helps tech companies shut down. From state withdrawals to liquidations, they save founders thousands of dollars, hundreds of hours, and countless headaches when it comes to winding down their operations.

This 10-employee company, founded in 2023 and backed by $1.5M in funding, is seeking Customer Success Managers to guide tech startups through the complex process of shutting down. This in-office role is based in Dumbo, Brooklyn and requires 5 days per week in-person work.

Solution

Our client has built a platform that:

• Specializes in tech company shutdowns and wind-downs
• Streamlines the complex dissolution process
• Handles state withdrawals and liquidations
• Coordinates legal, tax, and operational requirements
• Helps founders move on to their next ventures with less stress

Role

• In-office position working 5 days per week in Dumbo, Brooklyn
• $90K to $120K base salary plus 25K-75K in equity stock options
• 3-6 years of experience in customer success or project management
• Experience handling 30+ clients at a time in project management or implementation roles
• College degree from a top 25 university
• TN or H1-B transfer possible but highly unlikely
• Multiple openings: looking to hire 2 candidates within a month

Culture

• Fast-growing team focused on a specialized niche in financial services
• Early-stage startup environment with high ownership expectations
• Mission-driven focus on helping founders through challenging transitions
• Time-bound, project-based engagements rather than ongoing client relationships
• Empathetic approach to working with clients in difficult situations

Official Job Description

As a Customer Success Manager, you'll guide tech startups through the complex process of shutting down. You'll be the primary point of contact for clients, coordinating with legal and tax teams to ensure smooth closures. This role requires exceptional communication skills, strong project management abilities, and a proactive approach to execution.

You will...

• Serve as the main point of contact for founders going through the dissolution process
• Coordinate with legal and tax teams to ensure all aspects of shutdown run smoothly
• Manage multiple dissolution projects simultaneously (30+ clients)
• Simplify complex situations for founders, lawyers, investors, and tax professionals
• Ensure no tasks fall through the cracks and all deadlines are met
• Learn the complete dissolution process within your first months
• Begin owning 3-5 dissolution projects within your first 2 months
• Take full ownership of 10-25+ clients by your third month

You...

• Have 3-6 years of experience in customer success or project management
• Have experience working with early-stage companies or venture-backed startups
• Can handle 30+ clients simultaneously as a project manager or implementation leader
• Are an incredible communicator with high organization and attention to detail
• Demonstrate high empathy and professionalism when working with clients in difficult situations
• Are comfortable with Microsoft Office and project/document management software
• Are excited about the company's mission of helping founders move on
• Live in NYC or are willing to relocate and work in-office 5 days per week
• Thrive in a high-ownership startup environment
• Understand this is not a sales-focused customer success role but rather project-based engagements