Founding Deployment Strategist - AI Dispatching Platform

Our staffing agency represents an innovative AI company that provides dispatching software for the $700B home services industry (plumbers, electricians, HVAC technicians, etc.). Their platform automates the entire technician-to-job matching process using AI, transforming a currently manual system into a data-driven solution that can mean the difference between a $300 band-aid fix and a $20,000 system replacement.

This 8-employee company, founded in 2024, has grown from 0 to $3M in ARR in just their first 6 months of sales. They're seeking Founding Deployment Strategists to interface between product, engineering, and customers post-sale. This role is based in NYC (Long Island City area) with extensive travel requirements.

Solution

Our client has built an AI platform that:

• Automates the entire dispatching process for home services companies
• Uses artificial intelligence to match technicians to the right jobs
• Transforms manual processes into data-driven decisions
• Improves efficiency and profitability for service businesses
• Focuses on customer satisfaction and successful implementation

Role

• Based in NYC with 4 days/week travel to client sites
• $150K to $180K base salary plus 0.1-0.15% equity
• 1-4 years of experience in customer-facing roles with full ownership
• Background from top-tier firms (investment banking, consulting, high-growth tech)
• Technical skills to solve diverse problems (design, coding, spreadsheet modeling)
• Undergraduate degree from a top university
• TN visa sponsorship available

Culture

• Intense startup environment (90+ hours/week)
• Customer-obsessed team focused on execution and diligence
• Growth-oriented organization aiming for 30 employees by end of 2025
• Low-ego team that values accountability and excellence
• Entrepreneurial atmosphere with meaningful equity and compensation increases

Official Job Description

As a Founding Deployment Strategist, you will work with customers every day, playing a critical role in client onboarding, satisfaction, and retention. This is a high-impact position requiring a remarkable generalist who can anticipate pain points before they exist and maintain a deep obsession for customer satisfaction.

You will...

• Travel to client sites 4 days per week (Mon-Tues and Wed-Thurs) to execute onsite launches
• Onboard customers to ensure they're comfortable using the platform on an hourly basis
• Monitor client usage and ROI for weeks after implementation to ensure retention
• Build business cases, drive process improvements, and develop enterprise upsells
• Synthesize case studies to identify patterns and further optimize operations
• Help build and refine the client onboarding process to enable future scaling
• Eventually manage a team of Deployment Strategists across multiple regions
• Serve as a key product thought leader based on your customer feedback and implementation experience

You...

• Have 1-4 years of experience at a leading investment banking, consulting firm, or high-growth tech company
• Graduated from a top university
• Possess technical skills to solve virtually any problem (website design, automation scripts, operating models)
• Excel in verbal communication, adaptability, and building rapport with professionals
• Are willing to work 90+ hours/week at a startup
• Can travel 4 days/week for work
• Live in or are willing to relocate to NYC (Long Island City area)
• Are customer-obsessed and lose sleep when customer issues remain unresolved
• Function as a "grinder" ready to work 6 days/week to help scale beyond $10M ARR
• Maintain a low ego and hold yourself accountable before others have to